Terms & Conditions
Last Updated: 19.01.2026
1. Introduction and Definitions
In these Terms and Conditions (the “Terms”), the following capitalized terms shall have the meanings described below:
“Company” (“We”, “Us”): Refers to SIA Picsend (Reģ. Nr. 40203633745), Talsu iela 64 – 43, Ventspils, LV-3602, Latvia, the legal entity providing the Services and operating the Site.
“Customer” (“You”): Any individual or legal entity acting as a consumer or business partner who accesses the Site, uploads Content, or places an Order.
“Site”: Refers to the website https://picsend.co and its associated digital tools, including the frame configurator and image upload interface.
“User Content” (or “Content”): Any photographs, images, digital files, text, or graphics uploaded by the Customer to the Site for the purpose of creating a Product. This includes the visual data as well as any metadata associated with the files.
“Product”: The final physical good (custom-printed image, frame, matting, and hardware) manufactured by the Company according to the specific instructions and configurations selected by the Customer. Since the Product is created based on individual specifications, it is classified as a “custom-made good” under EU Consumer Law.
“Service”: The entirety of the services provided by the Company, including: (a) Access to the Site’s online tools for uploading and visualizing images; (b) Printing, framing, and assembly of the Product; (c) Packaging and arrangement of delivery.
“Order”: A binding contractual request submitted by the Customer to purchase a Product, finalized upon the completion of the checkout process and payment confirmation.
The use of the Site, including all Services, is subject to these Terms as well as our Privacy Policy. By using the Site and placing an order, you agree to be bound by these Terms.
We reserve the right to modify the Terms at any time. Changes become effective immediately upon their publication on the Site.
You must be at least 18 years old to place an order on the Site. By using the Site, you represent and warrant that you have the legal capacity to enter into a binding contract.
2. Scope of Services & Orders
Description of Service: The Site provides an online platform that allows the Customer to upload User Content, visualize it within various framing configurations, and purchase the finished Product. The Company undertakes to print the User Content, assemble the Product according to the selected specifications, and arrange for its delivery.
Order Acceptance: The placing of an Order constitutes an offer by the Customer to purchase the Product. The contract is formed only when we send you a confirmation email holding that the Order has been accepted. We reserve the right to cancel any Order for reasons outlined in Section 3 (Content Guidelines) or due to technical errors.
Production: Production of the Product commences only after the Order is confirmed and full payment has been successfully processed.
The Company reserves the right to refuse to fulfill an order without explanation (with a full refund) if the order violates technical or ethical requirements (see Section 3).
3. User Content and Copyright
Customer Responsibility: You are solely and exclusively responsible for all images and files (hereinafter “Content”) that you upload to our Site.
Warranties: By uploading Content, you represent and warrant that:
1. You own the copyright to the image or have official permission from the rights holder to use, print, and modify it.
2. The Content does not infringe upon the rights of any third party (including privacy, publicity, and copyright).
Prohibited Content: We strictly prohibit uploading and printing images containing:
1. Pornography or sexually explicit material.
2. Hate speech, racism, promotion of violence, or discrimination.
3. Symbols prohibited by the laws of the Republic of Latvia and the EU.
4. Material that infringes on any copyright or trademark.
Moderation: We have the right (but not the obligation) to review uploaded Content. If a violation of clause “ Prohibited Content” is found, we reserve the right to immediately cancel the order and, if necessary, report the information to law enforcement authorities.
Indemnification: You agree to indemnify and hold the Company harmless from any losses, fines, and legal costs arising from third-party claims related to copyright infringement or other rights violations caused by your Content.
Use of Artificial Intelligence and Neural Networks: The Customer agrees that User Content may be automatically processed using AI algorithms and neural networks solely for technical production purposes (e.g., upscaling, noise reduction, or color enhancement). The Company warrants that it has entered into Data Processing Agreements with its AI service providers, which prohibit them from using your Content for their own independent purposes, including the training of public machine learning models, unless required by law.
4. Image Quality and Printing
Quality Warning: Our Site automatically analyses the resolution of the uploaded file. If the image quality is insufficient for the selected print size, the system will issue a warning.
Customer Consent: If the Customer ignores the Low-Resolution Warning and proceeds with the order, they acknowledge the risks (pixelation, blurriness) and agree to receive the Product “as is”. Claims regarding print quality will not be accepted in this case.
Colour Accuracy: Colours on your device screen (RGB) may differ slightly from the colours on the physical print (CMYK) due to differences in monitor calibration and printing technologies. Minor variations in shades are not considered defects.
5. Prices and Payment
All base prices for the Product are quoted in Euro (EUR) and include VAT (Value Added Tax) for retail customers, do not include shipping costs .
The final price, which includes VAT calculated based on the Customer’s country of residence (in line with EU regulations) and applicable shipping costs, will be clearly presented at checkout before payment confirmation.
Payment must be made in full (100% prepayment) at the time of placing the Order using the available payment systems (Stripe, etc.). All prices displayed and confirmed at the moment of checkout are final and binding for that specific Order.
6. Shipping and Delivery
Shipping is available within the European Union and to other countries listed on the Site.
Shipping Costs: Shipping costs are paid by the Customer in addition to the Product price, unless otherwise stated in special promotions. Costs are calculated automatically at checkout.
Timelines: Stated delivery times are estimates. The Company is not liable for delays caused by customs authorities or transport companies (courier services).
Transfer of Risk: For consumers (B2C), the risk of loss or accidental damage to the Product passes to the Customer only when the Customer or a third party designated by the Customer (other than the carrier) has acquired physical possession of the goods. For business customers (B2B), the risk passes upon delivery of the goods to the first carrier.
7. Right of Withdrawal and Returns
Right of Withdrawal Exception: In accordance with EU Directive 2011/83/EU and Latvian Cabinet Regulation No. 255, the consumer’s right of withdrawal (14-day return) DOES NOT APPLY to goods made to the consumer’s specifications or clearly personalized.
Since each Order is printed and assembled individually to your requirements, you cannot return the Product or cancel the Order once it has entered production, unless the Product has a manufacturing defect.
8. Warranty and Defects
Transport Damage: To expedite insurance claims with carriers, the Customer is requested to notify the Company of any transport-related damage at [email protected] within 48 hours of receipt, providing photos of the packaging and the damaged Product.
Manufacturing Defects: If the Product has a clear manufacturing defect, the Customer maintains their statutory rights under the Latvian Consumer Rights Protection Law. This warranty does not cover issues resulting from low-quality source files (see Section 4) or improper handling by the Customer.
Remedy: Verified defects will be resolved by the Company either by providing a replacement free of charge or by issuing a full refund.
9. Personal Data
Processing of personal data is carried out in strict compliance with the General Data Protection Regulation (GDPR). For more details, please see our Privacy Policy.
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of Latvia.
Any disputes shall be resolved through negotiation. If an agreement cannot be reached, disputes shall be settled in the courts of the Republic of Latvia.
For consumers in the EU, the Online Dispute Resolution (ODR) platform is available: https://consumer-redress.ec.europa.eu/index_en
11. Intellectual Property
Company Ownership: All materials displayed on the Site (including but not limited to: logos, interface design, software code, text, graphics, and configurator scripts) are the exclusive property of the Company and are protected by copyright and trademark laws of the Republic of Latvia and the EU.
Limited License: The User is granted a limited, non-exclusive right to use the Site and its tools solely for personal purposes – uploading photos, selecting frames, and placing orders. Any copying of design elements, use of software code, or data scraping of the Site is strictly prohibited.
The use of automated systems, software, or ‘bots’ to extract data or content from this Site (‘data scraping’) is strictly prohibited and may result in legal action.
12. Limitation of Liability
To the maximum extent permitted by Latvian law, the Company’s total liability for any claim arising out of or relating to the Service or Product shall not exceed the amount actually paid by the Customer for the specific Order. The Company shall not be liable for any indirect, incidental, or consequential damages (e.g., loss of profits or emotional distress).”
