Offer

Last Updated: 19.01.2026

1. Parties and Subject of the Offer

This Public Offer (the “Offer”) is addressed to any individual or legal entity (the “Customer”) who uses the website https://picsend.co (the “Site”) and places an order for a custom-made product (the “Product”) manufactured by SIA Picsend (Reg. No. 40203633745), with registered address at Talsu iela 64-43, Ventspils, LV-3602, Latvia (the “Company”, “We”, “Us”).

The Offer governs the conditions under which the Company sells and delivers custom-made printed products (frames, prints, mats, and related hardware) to the Customer through the Site’s online tools.

2. Acceptance of the Offer

By placing an order through the Site and completing the checkout process, the Customer submits a binding offer to purchase the Product on the terms set out herein.

The contract between the Customer and the Company is formed only when the Company sends an Order Confirmation Email to the Customer confirming acceptance of the order.

The Company reserves the right to refuse to accept or to cancel an order at any time prior to the Order Confirmation for reasons including but not limited to: violation of content requirements, technical errors, or inability to fulfil the order.

3. Product and Customisation

The Product is manufactured according to the Customer’s selected specifications and uploaded content.
Due to the nature of the Product being custom-made, the Product is classified as a custom-made good under EU Consumer Law.


The Company manufactures the Product “as-is” based on the file provided. We are not responsible for technical defects resulting from the Customer’s source file, including but not limited to: low resolution, poor lighting, digital noise, or color mismatch due to uncalibrated monitors. The Site’s preview tool is for illustrative purposes only.

The Customer acknowledges and agrees that:

  • The Product is produced based on individual specifications;
  • Once production has commenced, the Order cannot be cancelled, and the Product cannot be returned unless a manufacturing defect is confirmed.

4. User Content and Responsibilities

The Customer is solely responsible for all content uploaded to the Site (photos, images, text, graphics, and associated metadata).

By uploading content, the Customer represents and warrants that:

  • they own the copyright or have obtained official permission to use, print, and modify the content;
  • the content does not infringe any third-party rights, including privacy, publicity, copyright, or trademark.

The Company strictly prohibits uploading or printing content that includes pornography, hate speech, violence, discrimination, prohibited symbols, or copyright/trademark infringements.
If the Company identifies a violation, it reserves the right to cancel the order immediately and, if necessary, report the matter to the authorities.

By uploading Content, the Customer grants the Company a limited license to process the image solely for the purpose of fulfilling the Order. This may include processing through Artificial Intelligence (AI) and neural networks for image enhancement, scaling, or stylization.
The Company warrants that your Content is processed by authorized service providers in compliance with GDPR. Content is not used for machine learning or database training by third parties without your separate, explicit consent.

5. Prices and Payment

All prices on the Site are quoted in EUR and do not include shipping costs unless otherwise stated.

The final price is displayed at checkout and includes:

  • applicable VAT based on the Customer’s country of residence (EU regulations);
  • shipping costs calculated automatically at checkout.

The Customer must pay the full order amount (100% prepayment) at the time of placing the order using the available payment methods (Stripe, etc.).


All prices confirmed at checkout are final and binding for the specific Order.

6. Production and Delivery

Production starts only after the Order is confirmed and full payment is successfully processed.

Shipping is available within the European Union and to other countries listed on the Site.
Delivery times are estimates and may be affected by customs procedures or courier delays.
The Company is not responsible for delays caused by third parties (couriers, customs authorities).

For consumers (B2C), the risk of loss or damage to the Product passes to the Customer only when the Customer or a third party designated by the Customer (other than the carrier) has acquired physical possession of the goods.

7. Right of Withdrawal and Returns

In accordance with EU Directive 2011/83/EU and Latvian Cabinet Regulation No. 255 (Article 22.3), the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised.

By placing an Order, the Customer provides prior express consent to begin the performance of the contract immediately and acknowledges that they will lose their right of withdrawal once the production process has commenced.

8. Warranty and Defects

IFor visible transport damage, the Customer is requested to notify the Company via email [email protected] within 48 hours of receipt to expedite the insurance claim with the carrier.
For manufacturing defects, the Customer maintains their statutory rights under Latvian Consumer Rights Protection Law. However, defects arising from improper handling by the Customer or issues with the original file quality (as per Clause 3.1) are not covered by the warranty.

In the event of a confirmed defect, the Company will either:

  • manufacture and ship a replacement free of charge; or
  • issue a full refund.

9. Governing Law and Dispute Resolution

This Offer and the contract formed under it are governed by the laws of the Republic of Latvia.
Any disputes will be resolved through negotiation. If no agreement is reached, disputes shall be settled in the courts of the Republic of Latvia.

For EU consumers, the Online Dispute Resolution (ODR) platform is available:
https://consumer-redress.ec.europa.eu/index_en

10. Acceptance

By placing an order on the Site, the Customer confirms that they have read, understood, and accepted this Offer and the Company’s Terms & Conditions and Privacy Policy.

11. Force Majeure

The Company shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to: acts of God, strikes, global supply chain disruptions, or failures of telecommunications networks.